|  | | | | TERMS AND CONDITIONS
Please read the terms and conditions.
Nothing contained within these clauses affects your statutory rights in anyway.
Purchasing from Bone Idol means that you agree to the Terms and Conditions._You, your - refers to any person purchasing from the website maintained by the company BONE IDOL LIMITED trading at www.boneidol.co.uk and www.boneidol.com
We, us, our - refers to the company BONE IDOL LIMITED.
Goods, item(s) - refers to any product or article purchased from BONE IDOL LIMITED and acknowledged as purchased by us, and you in the form of a receipt.
No part of this site may be reproduced, stored in any form of retrieval system, or transmitted in any form or by any means, mechanical, electronic or otherwise without specific written consent and confirmation of the publisher.
DELIVERY
Bone Idol shipping is just £2.50 for your first item and free for any extra items ordered.
During the working week if you order before 1pm we will try to ship your order the same day. If Royal mail are operating normally this means you should receive your order within 1 - 3 Days.
Orders for more expensive or heavier items will go out on a service such as Special Delivery or with a courier and be with you the next day (again if ordered before 1pm).
GUARANTEED NEXT DAY COURIER SHIPPING:
If you require your item faster you can opt for our Next Day Courier Shipping (UK Only). This service costs just £5.00 and is Guaranteed to reach you next day (If ordered before 1pm, MON-THURSDAY)( WE CANNOT GUARANTEE ANY SATURDAY DELIVERY))
Currently we only ship to addresses within the UK but will get a price for overseas goods on request.
BONE IDOL RETURNS POLICY
We hope that you will be 100% satisfied with your order, service, occasionally things may not be to your liking and you'll need to return something.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt.
How to return your order:
1. Please contact us, by email to tell us that you wish to return your product.
You can do this to returns@boneidol.co.uk please quote your name, address and order reference number plus why you wish to return it.
2. We will issue you with a returns reference, by return of email, to include with the products when you send it back. - We ask you not return any items with out a valid returns reference.
3. You must take reasonable care of the item, retain all original packaging and must not use them. We cannot accept goods back that have been noticeably been worn, washed, ironed tumble dried or used.
4. Any costs incurred in returning the item are the responsibility of the customer. We recommend that you organise postage that requires a signature when it arrives back here so you have proof that it was delivered.
!! We cannot accept any responsibility for any returned products whilst they are in the postal system until an employee of Bone Idol has signed for the delivery. !!
Again if the products are of high value we advise making sure that they are insured for the retail price when retuning them, we make sure of this when we send them to the customer at no extra cost.
For lower value items please send by RECORDED post (up to £28.00 insurance), higher value use SPECIAL DELIVERY(up to £250 insurance)
Exhange or refund on products
We can exchange your product for a similar product (if a different size is required) or exchange the product for another of similar price if you so wish. Please see above for how to send the product back.
If you are not happy with the product, don't wish to exchange it for another and require a full refund please see above on how to send back items and we will refund your card for the full amount less delivery cost. We adhere fully to the Distance Selling Regulations, please see below.
Distance Selling Regulations
You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. This does not apply to any perishable goods, software or item personalised or made to your specification. To cancel any item, you can e-mail or write to us within seven working days of the day following delivery of your order being made, quoting your order number. You must take reasonable care of the item, retain all original packaging and must not use them. Any costs incurred in returning the item are the responsibility of the customer. We will refund within 30 days of your cancellation. A full refund will be given for items returned to us within this period, items not returned will have the direct cost of retrieving the item(s) deducted from the refund value
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